1. Warranty Coverage

Our SsangYong and KGM spare parts are covered by a limited warranty against defects in materials and workmanship. This warranty extends to the original purchaser and is non-transferable. It applies only to parts purchased directly from Just SsangYong Parts.

Coverage includes:

• Genuine SsangYong & KGM OEM parts

• Quality tested used parts (where specifically noted)

• Certified recycled components

Coverage does not include:

• Normal wear and tear items (brake pads, cabin filters, wiper blades, tyres, clutch plates, etc.)

• Consumables (fluids, gaskets, sealants, coolants, oils, etc.)

• Parts damaged due to improper installation, misuse, or neglect

• Engine components damaged due to overheating, lack of oil, or coolant failure

• High-voltage battery cells (hybrid models) that have been improperly handled or discharged below recommended levels

2. Duration of Warranty

The duration of the warranty varies depending on the specific spare part. Please refer to your invoice or product documentation for the exact warranty period for your part.

Note: If you are unsure of your part’s warranty period, please contact our customer service team on 1800 595 454 or email sales@carpart.com.au with your invoice number before installing the part.

3. Warranty Claims Process

If you believe your SsangYong or KGM part is defective and covered under this warranty, please follow these steps:

Step 1 – Contact Us Immediately
Do not attempt to repair or modify the part yourself. Contact our customer service team on 1800 595 454 or email sales@carpart.com.au within the warranty period.

Step 2 – Provide Documentation
You will need to provide:

• Your original proof of purchase (invoice or receipt)

• Photos or video of the defect or issue

• Your vehicle’s VIN (for compatibility verification)

• Any relevant service or installation receipts (see Section 5 for requirements)

Step 3 – Return the Part
If requested, return the defective part to our premises. Return shipping costs are your responsibility unless we determine the part was faulty due to our error.

Step 4 – Inspection
Our team will inspect the returned part. In some cases, we may request an independent third-party inspection at our discretion. For high-value components (engines, transmissions), inspection must be conducted by a qualified mechanic.

Step 5 – Resolution
If the defect is covered, we will, at our discretion:

• Repair the part (if possible and safe to do so)

• Replace the part with an identical or equivalent unit

• Refund the original purchase price (excluding shipping)

4. Exclusions – What Is Not Covered

This warranty does not cover damage or failure caused by any of the following:

Improper installation – Including incorrect fitment, use of wrong tools, failure to follow manufacturer instructions, or installation by an unqualified person.

Misuse or abuse – Including racing, towing beyond rated capacity, off-road use beyond intended design, or exceeding manufacturer specifications.

Neglect or poor maintenance – Including missed service intervals, using incorrect oils, coolants, or fluids, or ignoring warning signs on your vehicle’s dashboard.

Accidents or collision damage – Including crash damage, impact, water immersion, or fire.

Normal wear and tear – Including brake pads, cabin filters, wiper blades, tyres, suspension bushes, clutch kits, and similar consumable items.

Modifications or alterations – Parts that have been opened, modified, repaired by a third party without authorisation, or had their serial numbers removed.

Overheating – Any engine, transmission, or component that shows evidence of overheating (including melted connectors, warped casings, or thermal damage).

Water damage – Any evidence of water ingress or corrosion will void the warranty.

Incorrect diagnosis – If you purchase a part based on your own diagnosis and it does not solve the problem, the part is not eligible for return or warranty (see Section 6).

Engines, transmissions, and drivetrain components are sold as complete units unless otherwise stated. Any accessories supplied (such as sensors, mounts, or harnesses) are provided for your convenience only and are not covered by warranty. We strongly recommend transferring your own known-good accessories.

5. Buyer Responsibilities – Maintaining Warranty Coverage

To protect your warranty for engines, transmissions, and high-value components, you agree to complete the following before installation. Failure to do so will void your warranty.

For Engines & Engine Components:

• Flush the cooling system – The engine cooling circuit must be professionally flushed. Keep receipts as proof.

• Replace all coolant hoses connected to the engine.

• Use only manufacturer-specified coolant and engine oil.

• Replace timing belts, water pumps, and tensioners (where applicable) if the part does not include them.

• Have installation performed by a qualified mechanic with appropriate experience.

For Transmissions & Transfer Cases:

• Flush the transmission cooling circuit (if applicable).

• Use only manufacturer-specified transmission fluid.

• Replace the torque converter (for automatic transmissions) if installing a used transmission.

• Have installation performed by a qualified transmission specialist or mechanic.

For All Parts:

• Proof of professional installation (paid receipts or work orders from a qualified workshop) must be provided with any warranty claim. Without such proof, your claim will be denied.

• Keep all service records and receipts for the lifetime of the warranty.

6. Incorrect Diagnosis – No Refund or Warranty

If you purchase a part based on your own diagnosis of a vehicle fault, and that diagnosis proves to be incorrect, the part is non-refundable and non-returnable. This applies especially to:

• Electrical components (sensors, control modules, ECUs, alternators, starters, etc.)

• Engines, transmissions, and drivetrain components

• Any part where fitment or function depends on accurate fault-finding

Recommendation: Always have your SsangYong or KGM professionally diagnosed by a qualified mechanic or specialist workshop before ordering replacement parts. If you are unsure, contact our team on 1800 595 454 or email sales@carpart.com.au – but the final responsibility for correct diagnosis rests with you.

7. Remedies – What We Will Do

If a defect covered by this warranty is discovered during the warranty period, Just SsangYong Parts will, at our sole discretion:

• Repair the defective part (if feasible and safe), or

• Replace the defective part with an identical or equivalent unit, or

• Refund the original purchase price of the part (excluding shipping and any installation costs)

We will not cover labour costs, towing fees, rental vehicles, loss of income, diagnostic fees, or any other consequential damages arising from the failure of any part sold. Warranty is parts replacement only.

8. Limitation of Liability

To the fullest extent permitted by law, Just SsangYong Parts is not liable for any:

• Consequential or incidental damages – Including loss of use, loss of income, property damage, towing, storage, rental costs, diagnostic fees, or any other expenses related to the failure of a part.

• Labour costs – Associated with removing, diagnosing, reinstalling, or testing any part.

• Third-party claims – Arising from the use or failure of any part sold.

• Safety incidents – Improper handling or installation of components is dangerous. You assume all risk associated with installation and use.

Our total liability under this warranty is limited to the original purchase price of the part as shown on your invoice.

By purchasing and installing our parts, you agree to release Just SsangYong Parts from any liability for labour, towing, downtime, diagnostic fees, or other costs due to failure of any part supplied.

9. Obtaining Warranty Service

To obtain warranty service, please contact our customer service department with the following information:

• Your order number or invoice number

• Proof of purchase (copy of receipt)

• Vehicle VIN (for compatibility verification)

• Clear description of the defect – including photos or video if possible

• Installation receipts – if required for warranty conditions (e.g., cooling system flush, professional workshop installation)

Contact options:

• Email: sales@carpart.com.au

• Phone: 1800 595 454

We aim to respond to all warranty inquiries within 2 business days.

10. Modification of Terms

We reserve the right to modify or amend this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase applies to your order.

11. Governing Law

This warranty policy is governed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising under this warranty shall be resolved in the courts of that jurisdiction.

12. Contact Us

If you have any questions or concerns regarding our warranty coverage, please contact us before installing your part.

Just SsangYong Parts

• Email: sales@carpart.com.au

• Phone: 1800 595 454