1. Warranty Information

1.1 General Warranty (Non-Electrical / Non-EV Critical)

All non-electrical, non-high-voltage parts (e.g., body panels, interior trim, suspension components, brake calipers (non-electronic), mirrors, structural brackets) come with a 3-month parts replacement warranty unless otherwise stated in writing. This warranty covers defects in materials or workmanship only. It does not cover fitment, labour, or consequential damage.

1.2 Electrical & Electronic Components

All electrical and electronic items — including but not limited to:

• ECUs, sensors, lighting components, alternators, starters

• Control modules, wiring looms, switches, relays, fuse boxes

• ABS modules, electronic brake components, instrument clusters

• Climate control units, display screens, infotainment systems

…carry a 30-day replacement warranty only. No refunds are given on electrical or electronic items under any circumstances after this period.

1.3 High-Voltage & Hybrid Components (KGM SsangYong)

High-voltage components including but not limited to:

• Battery modules and cell packs (for hybrid/electric models)

• High-voltage (HV) cabling and connectors

• Drive motors, inverters, and converters (where applicable)

• Battery Management System (BMS) modules

…are sold as inspected with a 30-day warranty limited to manufacturing defects only. Capacity degradation, range loss, or performance issues related to normal wear, previous usage history, or improper charging/storage are not covered. We strongly recommend having any high-voltage component tested by a qualified technician prior to installation.

1.4 Warranty Limitations – Important

In the event of a warranty claim, Just SsangYong Parts will not be held responsible for any consequential loss or damage, including but not limited to:

• Labour costs, diagnostic fees, or workshop charges

• Towing fees, roadside assistance, or vehicle storage

• Loss of income, business downtime, or rental vehicle costs

• Any other expenses arising from the failure, installation, or removal of any part sold

All warranties are parts replacement only. No labour, shipping, or incidental costs will be reimbursed.

2. Warranty Void Conditions

The warranty on all parts (including electrical, mechanical, and body components) will be void and no claim recognised if failure has occurred due to any of the following:

a) Incorrect installation or application

• Part fitted to a different SsangYong or KGM model, year, or trim not originally intended

• Poor workmanship, unqualified installer, or modification to the part

b) Electrical or electronic system faults

• Damage caused by incorrect polarity, overvoltage, short circuits, or faulty components

• Using non-approved diagnostic equipment

• Water ingress, corrosion, or physical damage to wiring or connectors

c) Physical damage, accident, or misuse

• Crash damage, improper lifting/jacking, off-road abuse, or track/performance use not approved by KGM SsangYong

• Overloading the vehicle beyond rated capacity

d) Failure to maintain the vehicle correctly

• Missed service intervals, use of non-approved oils, coolants, or lubricants

• Neglected cooling system (radiators, pumps) leading to overheating

e) Unauthorised repairs, opening, or dismantling

• Any component that has been opened, resealed, or tampered with by an unauthorised person

• Removal of serial number, QR code, or manufacturer seals

f) Extreme environmental conditions

• Prolonged exposure to extreme heat, flooding, saltwater (coastal/island use), or humidity beyond normal operating range

3. Buyer Responsibilities – Warranty Protection

To protect your warranty coverage on any drive motor, transmission, engine component, or electrical system, you agree to complete the following before installation. Failure to do so will void all warranties.

For all mechanical components (engines, transmissions, drive motors):

• ✅ Have the component inspected by a qualified mechanic prior to installation

• ✅ Ensure the vehicle’s cooling system (if applicable) is flushed and tested

• ✅ Use only manufacturer-specified oils and fluids

• ✅ Provide receipts or work orders showing these actions for any warranty claim

For any electrical or electronic component:

• ✅ Have the component tested by a qualified auto electrician prior to installation

• ✅ Verify compatibility with your vehicle’s system

• ✅ Perform a full system check before connecting

Without proof of these actions, your warranty claim will be denied.

4. Warranty Claims Process

4.1 How to Make a Claim

All warranty claims must be accompanied by an official Just SsangYong Parts receipt or invoice. Claims without proof of purchase or without the required installation receipts (see Section 3) will not be processed.

4.2 Inspection & Costs

In the event of a claim, Just SsangYong Parts reserves the right to recover any costs involved in:

• Dismantling, testing, and inspecting the returned part

• Third-party specialist repairs or assessments

• Out-of-pocket expenses, freight, and shipping charges for both sending and returning the part

4.3 Dispute Resolution

If a dispute arises regarding a warranty claim, either party may request an independent, mutually agreed third party (e.g., a licensed workshop or automotive engineer) to inspect the part and determine the outcome. That party’s decision will be binding.

4.4 No Verbal or Implied Warranties

Just SsangYong Parts will not be held responsible for any verbal or implied representations made by employees, contractors, or third parties beyond what is stated in this written warranty policy.

5. Returns Policy (Non-Warranty)

5.1 Return Period

Returns for change-of-mind or incorrect ordering are accepted only within 7 calendar days from the date on your invoice. No returns will be accepted after this period.

5.2 Non-Returnable Items

The following items cannot be returned for any reason:

• Cut sections (including wiring looms, hoses, pipes)

• Special order items (parts sourced specifically for your request from wreckers or suppliers)

• Any parts that have been dismantled, opened, or pulled apart

• Electrical components, control modules, or electronic parts (these are warranty-only – see Section 1.2)

• Clearance or discounted items marked “final sale”

• Body panels after test-fitting or paint application

5.3 Special Buy-Ins

Any parts purchased as “special buy-ins” or non-stock items will not be accepted for credit or return.

5.4 Return Condition

To be eligible for a return (where permitted), the item must be:

• In the exact same condition as when it left our premises

• In original packaging (if applicable)

• Accompanied by the original receipt

• Returned to our premises at your cost (unless prior written arrangements are made)

5.5 Restocking Fee

Just SsangYong Parts reserves the right to charge a restocking fee of up to 25% on returned items (where returns are permitted at our discretion). This fee covers inspection, repackaging, and restocking labour.

6. Panels, Body & Interior Parts

6.1 Sold As Inspected

All body panels (including doors, bonnets, tailgates, bumpers, fenders, quarter panels) and interior parts are sold as inspected. It is your responsibility to inspect the part before purchase or request additional photos/videos.

6.2 Colour Matching

Panels are sold based on listed colour, but no colour match is guaranteed. Paint fade, variant differences, and vehicle age mean the colour may not perfectly match your SsangYong or KGM. Returns due to “wrong colour” will only be accepted at your expense and within the 7-day return limit.

6.3 Fitment Responsibility

You are fully responsible for ascertaining the correct SsangYong or KGM model (Rexton, Musso, Korando, Torres, Tivoli, Turismo), year, body type (e.g., facelift vs pre-facelift), and trim compatibility before purchasing panels or interior parts. Just SsangYong Parts will not be held responsible if incorrect information was provided or assumed.

6.4 Interior & Trim Parts

Interior trim pieces, seats, dashboards, display screens, climate control units, and carpet sets are sold as inspected. Returns will only be accepted if the item is returned in identical condition and within the 7-day return period.

7. Freight & Delivery (Australia & International)

7.1 Shipping Arrangements

Just SsangYong Parts can arrange freight on your behalf — including courier, air freight, or sea freight to Australian states, New Zealand, Fiji, and other Pacific islands. However, you agree that:

• Goods are deemed to have left our possession once they have been handed over to the freight company or our driver at our warehouse.

• You (the customer) are deemed to have taken possession at that same moment.

7.2 Transit Risk

Any goods in transit are your responsibility as the customer. This includes:

• Loss, theft, or damage during shipping

• Freight costs for return, replacement, or inspection

Insurance – We strongly recommend you purchase transit insurance for valuable items (especially engines, transmissions, or body panels). We can assist with insurance on request.

7.3 Returns Freight

Returns will only be accepted if the item is returned to our premises with freight pre-paid by you, unless prior written arrangements have been made. We reserve the right to choose the freight company for any return and invoice you for associated charges.

7.4 Delivery Address

You are responsible for providing a correct, safe, accessible delivery address. If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, you will be responsible for all re-shipping costs.

8. Incorrect Diagnosis – No Refund

8.1 Buyer Responsibility

If you purchase a part based on your own diagnosis of a vehicle fault, and that diagnosis proves to be incorrect, the part is non-refundable and non-returnable.

8.2 Electrical & System Diagnosis

This applies especially to electrical and electronic components: sensors, control modules, ECUs, alternators, starters, and drive motors. We strongly recommend having your SsangYong or KGM professionally diagnosed by a qualified technician before purchasing replacement parts. If you are unsure, ask our team – but the final decision and responsibility are yours.

8.3 Discretionary Credit

In rare cases, at our absolute discretion, we may offer a store credit for incorrectly diagnosed non-electrical items – but this is not guaranteed and is decided on a case-by-case basis. No cash refunds will be given.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• Just SsangYong Parts’ total liability for any claim relating to a part is limited to the original purchase price of that part.

• We are not liable for any indirect, special, incidental, or consequential damages arising from the use, installation, or failure of any part sold.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you under the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded. If those statutory guarantees apply, our liability is limited (at our election) to replacing the part or paying the cost of replacing it.

10. General Provisions

10.1 Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Just SsangYong Parts. No other representations, warranties, or agreements – verbal or written – shall be binding unless explicitly agreed in writing by a director of the company.

10.2 Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved exclusively in the courts of that jurisdiction.

10.3 Right to Amend

Just SsangYong Parts reserves the right to update or amend these Terms & Conditions at any time without prior notice. The version published on our website at the time of your order applies.

10.4 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

11. Contact Us for Warranty, Returns, or Questions

If you have any questions about these Terms & Conditions, a warranty claim, or a return request, please contact us before placing your order or returning any item.